Governance and Operating Rhythm
Clear governance is essential because the listening framework cuts across surveys, communications, workforce metrics, leader behaviours and decision making, WHS, wellbeing, employee relations and action planning.
Roles and responsibilities
| Stakeholder | Primary responsibilities |
|---|---|
| Executive sponsor | Confirm strategic intent, success measures, leadership expectations and enterprise action priorities. |
| People and Culture / HR | Own framework design, channel coordination, dashboard preparation, escalation rules, confidentiality settings and improvement register governance. |
| WHS / Wellbeing | Connect listening outputs to psychosocial risk, wellbeing signals, safety indicators and risk controls. |
| Internal communications | Support employee messaging, participation strategy and close-the-loop communication. |
| Leaders | Discuss results with teams, identify local actions, remove barriers and follow through. |
| Employees | Provide honest feedback, participate in conversations and contribute to improvement actions where appropriate. |
| Mastertek | Support framework design, survey collateral, portal setup, analysis, reporting templates and review activity as agreed. |
Operating rhythm
| Rhythm | Focus | Typical outputs |
|---|---|---|
| Channel launch | Confirm purpose, audience, confidentiality, reporting thresholds and communication. | Approved channel plan and communication. |
| Monthly or operational review | Check current risks, participation, open actions and urgent escalation items. | Triage notes and action updates. |
| Quarterly review | Review dashboard trends, lifecycle insights, people metrics and action progress. | Integrated dashboard and improvement register update. |
| Annual review | Review the full framework cycle, annual survey priorities, maturity and next-cycle adjustments. | Post-implementation review and next-year listening calendar. |
Governance standard
Every listening channel should have an owner, a reporting pathway, a confidentiality position, an action pathway and a close-the-loop mechanism before it is used.