Channel Design Checklist
Use this checklist before launching or materially changing a listening channel.
| Area | Question |
|---|---|
| Purpose | What decision, risk or improvement action will this channel inform? |
| Audience | Who will be invited, and why are they the right audience? |
| Cadence | Is the timing aligned to business capacity and action planning? |
| Question set | Are questions aligned to EOF, the Employee Survey and the channel purpose? |
| Confidentiality | Will responses be anonymous, confidential or identifiable, and are thresholds clear? |
| Reporting | What will be reported, to whom, and at what level of detail? |
| Escalation | What issues require immediate follow-up or executive attention? |
| Action pathway | Who owns the response, and how will actions be tracked? |
| Communication | How will employees be told what was heard and what happens next? |