Framework on a Page
The listening framework is built around a simple operating logic: generate insight into employee experiences and sentiments, monitor movement, understand key moments, explore priority issues, and track whether action is working.
Architecture summary
| Layer | Channel | Purpose | Typical cadence |
|---|---|---|---|
| Enterprise diagnostic | Annual benchmark survey | Establish the comprehensive baseline across EOF drivers and X-Factors. | Annual or agreed major cycle. |
| Trend monitoring | Pulse survey | Monitor X-Factors and priority drivers between annual survey cycles. | Quarterly or agreed cycle. |
| Lifecycle listening | Onboarding, exit and stay feedback | Understand critical employment moments and retention risks. | Trigger-based and periodically reviewed. |
| Local dialogue | Leader-led listening | Turn results into team-level understanding and action. | After major results and during action cycles. |
| Topic-specific insight | Targeted micro-surveys | Explore a specific risk, change, issue or intervention. | As needed, with clear purpose. |
| Objective context | People metrics and risk signals | Test and interpret feedback using workforce, wellbeing, safety and ER indicators. | Monthly or quarterly. |
| Accountability | Dashboard, scorecards and improvement register | Monitor participation, insight quality, risks, actions and outcomes. | Monthly, quarterly and annual review. |