| Effective Organisations Framework |
Mastertek’s organising framework for understanding the conditions that support organisational performance and employee experience. |
| EOF driver |
A specific condition within the framework, such as Values-Based Leadership, Roles & Clarity, Resourcing & Capacity or Wellbeing & Psychological Safety. |
| X-Factors |
Four outcome questions measuring experience, intent, advocacy and pride. |
| Annual benchmark survey |
The comprehensive Employer of Choice Employee Survey used as the diagnostic anchor for the listening framework. |
| Pulse survey |
A short progress check used to monitor X-Factors and selected drivers between annual survey cycles. |
| Lifecycle feedback |
Feedback collected at key employment moments, such as onboarding, exit and stay conversations. |
| Leader-led listening |
Structured team conversations that help managers interpret feedback and agree local actions. |
| Micro-survey |
A short topic-specific survey used to explore a defined issue, risk or change. |
| Close the loop |
Communicating back to employees about what was heard, what will happen next and what cannot change. |
| Improvement register |
The action-tracking mechanism used to record priorities, owners, actions, due dates and evidence of progress. |