Monitoring Performance Index

Monitoring performance is the discipline that turns feedback into improvement. It connects channel activity, employee experience, people metrics, risk indicators and action follow-through.

Resource	Purpose
01 Performance Monitoring Model	Defines how the framework monitors whether listening is useful and action is working.
02 Integrated Listening Dashboard	Sets out the recommended dashboard structure.
03 Channel Scorecards	Defines channel-level health and effectiveness measures.
04 People Metrics and Risk Signal	Provides people metrics mapped to EOF drivers and listening themes.
05 Insight Triage and Escalation Rules	Defines how issues are prioritised and escalated.
06 Improvement Register	Tracks actions, owners, due dates, status and evidence.
07 Close the Loop Communications	Provides the structure for communicating what was heard and what will happen next.
08 Post-Implementation Review	Reviews the framework after each major cycle.
Onboarding Feedback Reporting Template	Helps monitor whether the onboarding process is creating the experience intended for new starters

01Performance Monitoring Model→ 02Integrated Listening Dashboard→ 03Channel Scorecards→ 04People Metrics and Risk Signals Library→ 05Insight Triage and Escalation Rules→ 06Improvement Register→ 07Close the Loop Communications→ 08Post-Implementation Review→