Benchmarking and EoC Index
Benchmarking helps councils understand how results compare with available external or sector data. The Employer of Choice Index provides a way to compare participating councils on a consistent basis where the standard question set and required reporting rules are met.
What benchmarking can do
- show whether results are relatively stronger or weaker than available comparison data;
- help executives prioritise where a result is both low and below benchmark;
- support year-on-year monitoring where the same question set is used;
- contribute to recognition pathways where applicable.
What benchmarking cannot do
Benchmarking should not be used to dismiss employee concerns. A result that is common across the sector may still be a real issue for employees and may still require action.
| Benchmark pattern | Suggested response |
|---|---|
| High score and above benchmark | Treat as a strength to protect and learn from. |
| High score but below benchmark | Check whether expectations or context differ; not always a priority risk. |
| Low score but near benchmark | Still consider action if employees are experiencing a material issue. |
| Low score and below benchmark | Likely priority for deeper interpretation and action planning. |
| Large variation by work area | Review sample size, comments and local context before acting. |
Tip · Recognition Pathway Caution
Recognition can be valuable, but it should not become the main reason for running the survey. The main purpose is to generate trusted evidence that helps Council improve the employee experience and strengthen organisational effectiveness.