2.3 Tools and Equipment
Driver: 2.3
Dimension: Capability
Supporting aspiration: Tools and equipment support effective work.
Why it matters
Employees cannot deliver consistently without safe, fit-for-purpose tools, equipment, facilities and work environments.
What great looks like
Office, depot, field and hybrid working environments are designed around the work. Equipment is maintained, replacement cycles are planned and employees can access what they need without unnecessary friction.
Employee Survey alignment
| Item | Survey question |
|---|---|
| Q1 | My physical work environment enables me to do my best work |
| Q2 | I am provided with the tools and equipment I need to perform effectively in my role |
How to interpret a weak result
A weak result for this driver should prompt a practical diagnosis, not an immediate solution. Ask:
- Is the issue whole-of-council, concentrated in particular work areas or linked to specific employee groups?
- Which question-level result is driving the pattern?
- Do comments or leader perspectives explain the issue?
- Is this mainly a system/process issue, a leadership issue, a resourcing issue or a communication issue?
- What would employees reasonably expect Council to do next?
Possible actions and interventions
- Review equipment and facilities pain points
- Build maintenance and replacement cycles into planning
- Clarify standards for field, depot, office and remote work
- Use safety and service data to prioritise investment
Evidence to review alongside the survey
- Employee Survey question-level results and comments
- Relevant people metrics such as turnover, absenteeism, vacancy, overtime, grievances, safety or EAP themes
- Leadership and SME perspectives
- Relevant workforce, service, budget or risk data