Capability Overview
What do we need to be successful?
Aspiration: Equipped, capable people, clear roles and simple systems to deliver today and build for tomorrow.
Capability is the practical operating system of the organisation. It covers structure, roles, workload, tools, systems, development and feedback — the conditions that help people do good work reliably.
Key Drivers
| Driver no. | Key Driver | Supporting aspiration |
|---|---|---|
| 2.1 | 2.1 Roles and Clarity | Structures are lean; accountabilities are crystal clear. |
| 2.2 | 2.2 Resourcing and Capacity | Resourcing and capacity match service demand. |
| 2.3 | 2.3 Tools and Equipment | Tools and equipment support effective work. |
| 2.4 | 2.4 Systems and Processes | Systems and processes save time and lift service quality. |
| 2.5 | 2.5 Development and Pathways | Development is targeted; careers are visible and possible. |
| 2.6 | 2.6 Performance and Feedback | Regular check-ins make work easier and outcomes better. |
How to use this dimension
Use this dimension to ask:
- What are employees telling us about this part of organisational effectiveness?
- Are the results pointing to enterprise-level issues, local leadership issues or process/system issues?
- What existing strategies, workforce plans, people metrics or operational data should be reviewed alongside the survey result?
- Which Key Drivers would give Council the best leverage if improved?