Positive Neutral and Negative Results
P&C · Leaders
Updated July 2026
In addition to average scores, reports may show the proportion of respondents who were positive, neutral or negative.
| Result type |
Included responses |
What it means |
| % Positive |
Somewhat Agree + Strongly Agree |
The proportion of valid respondents who responded favourably. |
| % Neutral |
Neither Agree nor Disagree |
The proportion of valid respondents who did not express either a favourable or unfavourable view. |
| % Negative |
Somewhat Disagree + Strongly Disagree |
The proportion of valid respondents who responded unfavourably. |
Why use both scores and percentages?
| Measure |
What it shows |
Useful for |
| Average score out of 10 |
Overall strength of sentiment across all valid responses. |
Comparing questions, drivers, dimensions and benchmarks. |
| % Positive |
How many people responded favourably. |
Communicating whether a majority of employees are positive. |
| % Negative |
How many people responded unfavourably. |
Identifying risk areas that require attention. |
| % Neutral |
How many people did not express a clear positive or negative view. |
Identifying uncertainty, ambiguity or low salience. |
Interpretation cautions
- A high average score can still hide a meaningful negative minority.
- A moderate score with high neutrality may suggest uncertainty rather than active dissatisfaction.
- Percentages may not add to exactly 100% because of rounding.
- Question-level results should be read with comments and context where available.